Shipping & Returns

Please note that the shipping costs displayed here do not include import taxes/duties. If applicable, these charges will be calculated by your country's customs office, and will be invoiced separately by DHL or FedEx. DEMCiflex does not take any responsibility for any taxes or duty fees that may or may not apply. Please verify your country's importing laws and fees before you confirm your order.

We ship to all destinations on the planet.

When you have completed your order, select your country and state/region (city), and select one of the shipping options and click on proceed to checkout. Fill in your details, accept the terms and conditions, and click on continue. Please make sure to click on the PAYPAL link to make payment. You will receive a confirmation e-mail from PAYPAL and DEMCifilter SA that your order was paid. Unpaid orders will not be processed.

Orders will be shipped within 4 days of confirmed payment. If this is not possible for any reason, we will let you know. Tracking information on any of the shipping options will be sent by e-mail within 24hrs of your order being shipped.

SHIPPING OPTIONS:

1. Post Office:
It takes approximately 10 days from shipping of the order to reach you but please allow up to 90 working days as delivery times may vary depending on the Postal Service and Customs' processing time.

2. DHL:
Your parcel will be delivered to your door within 2-5 working days, depending on the destination country.
This option is safer and faster than the Post Office, and is highly recommended. 


3. FedEx
If you choose FedEx as the shipping option, this will take approximately 5 days from time of shipping to you.

To track your order please click on "Tracking" at the bottom of the page and select the appropriate link.

IMPORTANT

If you have not heard from us in about 5 days after payment is made, please contact us from a different e-mail address as we sometimes get " Mail delivery failed: returning message to sender" messages when replying to some e-mail addresses. Depending on your mail server's settings this message might be seen by your server as spam or junkmail.


TRACKING INFORMATION:

Depending on the shipping option that you selected when placing your order, please click on the appropriate link below and enter the tracking number that we sent to you after your order was shipped.
If you have not heard from us in 4 working days after your order was placed please contact us at sales@demcifilter.com with your order reference number so we can follow it up and give you feedback on the progress of your order.

Post Office: http://sms.postoffice.co.za/TrackingParcels/

PLEASE NOTE THAT THIS WEBSITE ONLY TRACKS THE PARCEL UNTIL IT LEAVES SOUTH AFRICA. After the parcel has left South Africa, you may track it on the following site:
http://www.trackitonline.ru/

or your country's postal tracking site, e.g. United States Postal Service (USPS)
https://tools.usps.com/go/TrackConfirmAction!input.action

FedEx: https://www.fedex.com/fedextrack/

If you are not 100% satisfied with your purchase you may return it subject to the following: 
 
  • Items must be returned within 15 days of receipt.
  • Returned items may be subject to a restocking fee.
  • All items must be returned in the original packaging.
  • Return shipping is for the buyer's account. 


To initiate a return please click on Orders under My Account in the footer where you will find all of your orders with options to return items.